Grandma’s Land Privacy Policy

1. Introduction

Grandma’s Land (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly. Our mission is to support individuals, particularly homeless veterans, by connecting them with housing resources, essential services, and opportunities for a fresh start.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, complete a form, contact us, express interest in our programs, volunteer, donate, or communicate with us by phone, email, or text message.

By using our website or providing information to us, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

Depending on how you interact with Grandma’s Land, we may collect:

Contact information: Name, email address, phone number, mailing address, and preferred method of contact.

Housing and service inquiries: Information you choose to provide about your housing needs, interest in our programs, or request for assistance.

Volunteer and donation information: Information needed to respond to volunteer inquiries, coordinate donations, or acknowledge contributions.

Communication information: Messages, inquiries, preferences, and your consent to receive communications.

Website information: IP address, browser type, device information, pages visited, and other information collected through cookies or analytics tools, if enabled.

Please do not submit Social Security numbers, financial account details, medical records, or other highly sensitive information through general website forms unless we specifically provide a secure and appropriate method for doing so.

3. How We Use Your Information

We may use your information to:

Respond to questions and requests for assistance.

Communicate about housing inquiries, programs, resources, and services.

Coordinate volunteer opportunities, donations, partnerships, and community activities.

Send administrative updates and requested information.

Send text messages or emails when you have provided the appropriate consent.

Improve our website, outreach, and services.

Maintain records, protect our organization, prevent misuse, and meet legal obligations.

Submitting an inquiry does not guarantee housing, financial assistance, or acceptance into any Grandma’s Land program.

4. Text Messages and Communications

If you separately consent to receive text messages from Grandma’s Land, we may send messages related to the purpose you selected, such as responses to inquiries, appointment reminders, program updates, or community announcements.

Marketing messages will be sent only where appropriate consent has been obtained.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors supporting our services, such as customer service or messaging delivery, is permitted as necessary. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. Reply HELP for assistance.

Providing consent to receive text messages is not a condition of receiving services or submitting a general inquiry.

5. How We Share Information

We do not sell your personal information for money. We may disclose information in limited circumstances:

Service providers: To trusted vendors that help operate our website, manage communications, maintain records, or provide technical support.

Program coordination: When necessary to respond to your request or coordinate a service, and as permitted by applicable law.

Legal requirements: When disclosure is required by law or necessary to protect rights, safety, or security.

With your permission: When you authorize a particular disclosure.

We do not authorize service providers to use your personal information for purposes unrelated to the services they provide to us.

6. Cookies and Website Analytics

Our website may use cookies, analytics, or similar technologies to support website functionality, understand visitor activity, and improve the user experience. The technologies used depend on the tools enabled on our website.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Data Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

No website, email, or electronic storage system can be guaranteed to be completely secure. We retain information for as long as reasonably necessary for the purposes described in this policy, subject to legal, operational, and recordkeeping requirements.

8. Your Privacy Choices

Depending on applicable law, you may request to:

Access or correct certain personal information.

Request deletion of information where legally available.

Withdraw consent for optional communications.

Unsubscribe from email communications using the unsubscribe link, where available.

Stop text messages by replying STOP.

Ask questions about how your information is handled.

To submit a privacy request, contact us using the details below.

9. Children’s Privacy

Our website and services are not intended to knowingly collect personal information directly from children in violation of applicable law. If you believe a child has provided personal information inappropriately, please contact us so we can review the request.

10. Third-Party Websites

Our website may link to external websites, agencies, or community resources. Grandma’s Land does not control the privacy practices of those third parties. Please review their privacy policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy as our programs, technology, or legal obligations change. The latest version will be posted on our website with the revised date.